At Louis McCracken, we strive to provide excellent service and products to our customers. However, we understand that there may be times when you are not completely satisfied with your experience. Therefore, if you have a complaint, please follow the steps outlined in this Complaints Policy to ensure that we can address your concerns as quickly and effectively as possible.
- Contact us. If you have a complaint, please get in touch with us as soon as possible by email at firstname.lastname@example.org or by phone at 07966 373 576. In your message, please include your name, contact information, and a brief description of your complaint.
- We will respond. We will acknowledge receipt of your complaint within 7 business days and will do our best to resolve the issue as quickly as possible. If we need more time to investigate or resolve your complaint, we will keep you informed of our progress and provide you with an estimated resolution date.
- Resolution. We will do our best to resolve your complaint to your satisfaction. If we are unable to do so, we will provide you with a written explanation of our decision and any further options that may be available to you.
- Escalation. If you are not satisfied with the resolution of your complaint, you may escalate the issue to a manager or supervisor for further review. Please note that the decision of the manager or supervisor will be final.
We value your feedback and take all complaints seriously. We hope that this Complaints Policy will help us to address any issues you may have in a timely and satisfactory manner.